Protecting Your Data Matters to Us

1. Information We Collect

We collect information you provide directly, such as email addresses submitted via contact forms, and information collected automatically, including session data, gameplay telemetry, and device characteristics to improve performance and stability.

• Accountless gameplay data (session duration, progress milestones, feature usage)
• Device and browser metadata (browser version, OS type, language preferences)
• Support communications and newsletter requests, including submitted names, email addresses, and preferences

2. How We Use Information

We use collected information to deliver and enhance the Monster Survivors experience, safeguard platform security, and communicate updates. We never sell your personal data.

• Operate core gameplay systems and maintain service continuity
• Analyze aggregate performance data to improve balance and stability
• Respond to support requests and provide customer care
• Deliver consented communications and log unsubscribe requests
• Comply with legal obligations and enforce our Terms of Service

3. Data Sharing & Transfers

We share information with trusted service providers that help us run infrastructure, analytics, payments, and customer support. These partners are contractually bound to protect your data and may only use it on our behalf.

We may disclose data when required by law, to protect player safety, or in the context of a merger, acquisition, or asset sale where safeguards will transfer with the business.

4. Cookies & Tracking

We use cookies, local storage, and similar technologies to store preferences, keep you logged in between sessions, and analyze aggregate usage. You can adjust cookie settings through your browser, though some features may not function as intended.

5. Your Choices & Rights

You can request access, updates, or deletion of your personal data by submitting a verified support request through the channels listed on our website. Depending on your jurisdiction, you may also have the right to opt out of certain processing activities. We will respond within 30 days to verified requests.

6. Data Retention & Security

We retain personal data only as long as necessary to deliver services or meet legal criteria. We employ industry standard safeguards, including encryption in transit, access controls, and ongoing monitoring to protect against unauthorized access.

7. Children’s Privacy

Monster Survivors is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can remove it.

8. Policy Updates

We may update this policy to reflect technical, legal, or business changes. We will revise the "Last updated" date and, if changes are significant, provide prominent notice within the game client or website.

9. Contact & Newsletter Requests

Messages sent to service@gamepa.top are stored in a controlled inbox accessible only to authorized support and operations personnel. We use these records solely to resolve your request and deliver updates you have agreed to receive. Data is retained for up to 18 months or until you withdraw consent.

You may email us at any time to access, update, or delete your contact details. We will confirm and process the request within seven days. Every newsletter message also includes opt-out instructions.